Your feedback shapes our future
At Snack In The Box Kent, we are committed to providing the best vending experience. Your thoughts on our service and products are incredibly valuable, helping us understand how to better serve you and our community. Please take a few moments to share your insights with us.
Help us diagnose underperformance
We are constantly striving to improve our vending sites. By understanding why certain locations might be underperforming, we can make informed decisions. Your feedback will help us determine whether to fix, optimise, or even relocate machines to better meet your needs.
Your specific insights matter
We want feedback that directly helps us improve our vending model. We’re particularly interested in three key areas:
- Product-market fit: Are the right products in the machine? What are you truly craving? Tell us if specific brands are missing (e.g., Red Bull vs. any energy drink), your preference for energy drinks vs. fizzy cans, chocolate vs. crisps, or demand for healthier options like protein bars. This directly impacts sales per visit.
- Price sensitivity: Is the pricing acceptable (e.g., £1, £1.30, £2)? Your input helps us understand if price is a blocker, though we recognise convenience is often key for staff sites. This helps us avoid unnecessary price reductions that affect our margins.
- Range and choice: Is there enough variety in our machines? Let us know if you feel the selection is limited.
How we will use your feedback
Once we have your valuable survey results, we will take concrete actions to enhance your experience. We will:
- Fix what’s broken (operations).
- Stock what sells (product mix).
- Remove what doesn’t work (bad sites).
- Double down on winners (scale strategy).
Thank you for helping Snack In The Box Kent serve you better.